ah.apartments Privacy Policy

Introduction

At ah.apartments, a subsidiary of Rentspire.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you utilize our affordable housing listings and applications platform in the United States. By accessing or using ah.apartments, you consent to the practices described in this policy.

Information Collection

We are committed to transparency in our data collection practices. This section details the types of personal data we collect, the methods of collection, and the purposes for which it is used.

1. Types of Personal Information Collected

We collect the following personal information from our users:

  • Username and Email Address: To create and manage your account, and to facilitate communication regarding our services.
  • Password: To secure your account and protect your personal information.
  • Address and Phone Number: To verify your identity and provide personalized services.
  • Occupation: To determine user-level access within our multi-tenant application, ensuring appropriate access to company data.
  • Demographic Information: Such as age, gender, and household size, to assist in matching you with suitable housing opportunities.
  • Financial Information: Including income details, to assess eligibility for certain affordable housing options.

2. Collection Methods

We gather personal information through the following methods:

  • Registration and Profile Forms: Information is collected directly from you when you register for an account or update your profile.
  • Housing Applications: Additional information is collected when you submit applications for housing opportunities.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Additionally, we employ third-party analytics tools, such as Google Analytics and PostHog, to collect information about your usage of our services. These tools help us understand user behavior and improve our offerings.

3. Purpose of Data Collection

The personal information we collect is used for the following purposes:

  • Account Management: To create, maintain, and secure your account.
  • Service Delivery: To provide and personalize our affordable housing listings and application services.
  • Housing Eligibility Assessment: To evaluate your qualifications for specific housing opportunities based on eligibility criteria.
  • Marketing Communications: To send you promotional materials and offers related to our services. Some data may also be used to display local advertisements on other websites.
  • User Access Control: To assign appropriate access levels within our multi-tenant application based on your occupation and role.

4. Children's Data

ah.apartments does not knowingly collect personal information from individuals under the age of 18. To ensure this, we have implemented a manual approval process for all new user registrations.

5. Third-Party Data Sharing

We do not share your personal information with third parties, except as necessary to utilize third-party services that assist us in operating our website and conducting our business, such as Google Analytics, DigitalOcean (hosting services), and Mailgun (email communications). These service providers are contractually obligated to keep your information confidential and use it solely for the purposes specified by ah.apartments.

6. International Data Transfers

All personal data collected by ah.apartments is stored and processed in the United States. By using our services, you consent to the transfer of your information to the U.S., which may have different data protection laws than those in your country of residence.

7. Data Retention

We retain your personal information indefinitely, unless you request its deletion. This allows us to provide you with continuous access to your account and maintain the integrity of our services.

8. User Rights

You have the right to access, correct, or delete your personal information at any time. You can manage your data through the profile page in the application you are using. Additionally, you may contact us at [email protected] to exercise these rights or if you have any questions or concerns regarding your personal information.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws.

Use of Information

At ah.apartments, we utilize the personal information collected from our users to enhance and personalize your experience with our services. The ways in which we use this information include:

  • Account Management and Service Delivery: Your username, email address, password, address, and phone number are used to create and maintain your account, verify your identity, and provide you with access to our affordable housing listings and application services.
  • Housing Eligibility Assessment: Your demographic and financial information is used to assess your eligibility for specific affordable housing opportunities and to match you with suitable listings.
  • User Access Control: Information about your occupation is used to assign appropriate access levels within our multi-tenant application, ensuring that you have access to relevant data.
  • Marketing and Advertising: We may use your information to send you promotional materials and offers related to our services. Additionally, some data may be used to display local advertisements on other websites that may be of interest to you.
  • Service Improvement and Analytics: We employ cookies and tracking technologies, including Google Analytics and PostHog, to collect data about your interactions with our website. This information helps us understand user behavior, improve our services, and enhance your overall experience.

We are committed to using your personal information responsibly and in accordance with applicable data protection laws. Your information will not be shared with third parties, except as necessary to provide our services or as required by law.

Data Sharing and Disclosure

At ah.apartments, we prioritize the confidentiality and security of your personal information. We do not sell, trade, or rent your personal data to third parties. However, there are specific circumstances under which we may share your information, as detailed below:

1. Third-Party Service Providers

  • Hosting Services: We utilize DigitalOcean for website hosting and infrastructure services. DigitalOcean is committed to data privacy and security, as outlined in their Privacy Policy.
  • Email Communications: Transactional emails are sent using Mailgun, a service that processes email communications on our behalf. Mailgun adheres to stringent data protection standards, as detailed in their Privacy Policy.
  • Analytics: We employ Google Analytics and PostHog to analyze website usage and improve our services. These tools collect data regarding user interactions with our website.

These service providers are contractually obligated to use your information solely for the purposes specified by ah.apartments and in compliance with applicable data protection laws.

2. Legal Obligations

We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). In such cases, we will assess each request carefully and strive to protect our users' privacy to the extent possible.

3. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of the transaction. We will provide notice via our website or other means before your personal data is transferred and becomes subject to a different privacy policy. If you prefer not to have your information transferred, you may delete your account through your profile.